
How It Works
From your idea to your doorstep
Step 1
Personalize It
Add a name, message, or photo to make it theirs.
Step 2
A Real Person Checks It
We review your design & spelling before printing.
Step 3
Made in the USA
Printed to order & quality-checked before it ships.
Step 4
Shipped & Guaranteed
Tracked delivery. Free replacement if it's wrong.
100% Satisfaction Guarantee. Every Sipengrave order is reviewed by a real person before printing and protected from checkout to your doorstep. Questions? We're here to help.
FAQ
Questions, answered
Will my personalization look exactly like the preview?
Yes. Before anything is printed, a real person reviews your design and spelling. If something looks off, we'll email you first — your order is never printed blind.
I made a typo — can I change my personalization after ordering?
Reach us at support@sipengrave.com as soon as possible and we'll update it before it goes to print. Because each item is custom-made, we can't change it once production has started.
How long until I get my mug?
Most orders arrive within 6–15 business days — processing & handling, then tracked delivery via USPS / UPS / FedEx. See full details on our Shipping page.
Are the mugs microwave & dishwasher safe? Will the print fade?
Yes to both. Our mugs are durable, glossy heat-resistant ceramic with a full-color, edge-to-edge print made to last — microwave and dishwasher safe for everyday use.
What if my order arrives damaged or wrong?
We've got you covered. We'll rush a free replacement — no return required. Just email a photo to support@sipengrave.com. More in our Return & Refund policy.
Still have questions? Find more answers on our full FAQ page.
View all FAQs