Refund policy

At SipEngrave, we stand behind the quality of our craftsmanship. Since each item is custom-engraved to order, we have established specific guidelines to ensure a fair experience for all our customers.

1. 30-Day Return Window

We accept requests for replacements or refunds within 30 days of the date your order was delivered. If 30 days have passed since delivery, unfortunately we cannot offer a refund or exchange.

2. What Is Eligible for a Return or Refund?

Because our products are permanently laser-engraved with specific designs or names, eligibility depends on the reason for the request:

✓ Eligible — We Will Make It Right:

  • Glass arrived broken or damaged during transit
  • Manufacturing defect in the engraving
  • Engraving does not match your order details
  • Wrong item shipped

✗ Not Eligible:

  • Change of mind or incorrect design selected by the customer
  • Spelling or typographical errors provided by the customer at checkout
  • Requests made after 30 days of delivery

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, has a manufacturing defect, or the engraving does not match your order details, we will make it right. You are eligible for a free replacement or a full refund — and in most cases, you do not need to return the item.

To start a claim, email us at support@sipengrave.com with:

  • Your Order Number (e.g., #1001)
  • A clear photo showing the damage, defect, or engraving error
  • A brief description of the issue

4. Refund Process

Once your request is reviewed and approved, your refund will be processed promptly. A credit will be applied to your original method of payment (Credit Card or PayPal) within 5–7 business days. Refund timelines may vary depending on your bank or payment provider.

5. Return Shipping Costs

For eligible claims involving damage, defects, or errors on our part, no return shipping is required — we will resolve the issue without asking you to send the item back.

Since we do not accept change-of-mind returns for custom-engraved items, unauthorized return shipments cannot be accepted or refunded.

Contact Us

For any questions regarding our return and refund policy, please contact our support team:

  • Email: support@sipengrave.com
  • Response time: Within 24 hours, Monday – Friday (GMT+7, Vietnam)
  • Please include your order number and a photo for fastest resolution

SipEngrave — Design Studio: Vietnam | Fulfillment: United States (via Printify / Dreamship)