How It Works
Every SipEngrave glass goes through a clear, transparent process — from your design request straight to your door. Here's exactly how it works.
Place Your Order
Choose your design, enter your personalization details (name, date, message, or upload your own image), and complete checkout securely. You'll receive an order confirmation email instantly.
All payments are processed via our secure gateway — PCI-DSS compliant and fully encrypted. We never store your card details.
Custom Design Prep
Our dedicated design team reviews your order and carefully prepares the digital artwork of your personalized glass. We rigorously check the layout, text accuracy, and engraving parameters before anything gets produced.
If we spot any issue with your personalization details, we will reach out to you immediately — we never engrave until we know it will look perfect.
US Production
Your approved artwork is sent to our state-of-the-art facility in the USA, where your glass is precision laser-etched by professional craftsmen.
The engraving physically carves into the glass surface — it will never fade, peel, or wash off. Every single glass is quality-checked and securely packaged before shipping.
Delivered to Your Door
Once your glass is engraved and packaged, it ships directly from our US facility. You'll receive a tracking number by email the moment it leaves our doors so you can follow your order every step of the way.
Estimated total delivery: 6–14 business days from order date to your door (domestic US).
All orders are fully insured. If your package arrives damaged or is lost in transit, we will rush a free replacement immediately — no return required.
Have a question about your order?
support@sipengrave.com — our team responds within 24 hours.