FAQs

Yes. Most Sipengrave products allow personalization such as names, dates, custom text, or uploaded photos depending on the product.

Simply fill in the personalization fields on the product page before adding the item to your cart.

Yes. Many of our products support photo or logo uploads directly on the product page.

Changes may be possible within the first 12 hours after placing the order. Please contact our support team as soon as possible.

Please contact us immediately. If production has not started, we will try our best to update your order.

We accept major credit cards, debit cards, and PayPal depending on your location.

Yes. All payments are securely processed through Shopify's encrypted checkout system.

Yes. You can complete your purchase using a credit or debit card directly at checkout.

Your payment is charged immediately after you complete checkout.

Processing usually takes 1–3 business days while our team reviews your order and prepares the design.

Production typically takes 3–5 business days depending on the product and order volume.

Shipping usually takes 3–5 business days after production.

Sipengrave products are designed by our team in Vietnam and produced by our trusted manufacturing partners in the United States.

Once your order ships, you will receive a tracking number via email.

Because our items are custom-made, we generally do not accept returns unless the product is damaged, defective, or incorrect.

Please contact us within 7 days of delivery and include photos of the product and packaging so we can assist you.

Yes. If your product arrives damaged or incorrectly produced, we will send a replacement at no additional cost.