FAQs

Frequently Asked Questions

Find clear answers to common questions about our personalized engraving process and US-based fulfillment.

Orders & Personalization

Can I customize my whiskey glass?

Absolutely. Each piece is made-to-order. You can add names, dates, or initials directly on the product page. For photo uploads or custom logos, our dedicated design team professionally converts your image into high-quality line art and ensures it is perfectly optimized for laser etching.

Can I edit my order after it's been placed?

You have a 12-hour window from the time of purchase to request changes to your engraving or shipping address. Please email support@sipengrave.com immediately for any edits.

Do you offer bulk or corporate logo engraving?

Yes. Our engraved glasses are ideal for corporate gifts, groomsmen parties, and branded event favors. Contact us for bulk pricing and logo placement assistance.

Shipping & Delivery

What is the estimated delivery time?

To ensure precision and quality, our US domestic delivery timeline is as follows:

  • Design & Prep: 1-2 Business Days
  • Production & Engraving: 2-5 Business Days
  • Standard US Shipping: 3-7 Business Days

Estimated Delivery: 6 to 14 Business Days

Where are your products fulfilled?

All SipEngrave products are precision-etched and shipped directly from our state-of-the-art facility in the United States 🇺🇸, ensuring strict quality control and reliable domestic shipping.

Returns & Issues

What is your return policy for personalized items?

Due to the permanent nature of engraving, we cannot accept returns for change of mind or customer typos. However, if we make a mistake on the engraving or if the item is defective, we will ship a replacement at no cost to you.

What if my glass arrives broken?

If your order arrives damaged in transit, please email us a photo of the broken item and its packaging within 7 days of delivery. We will arrange a free replacement immediately—no return required.

General Questions

Are the engraved glasses dishwasher safe?

Yes. Our engraving is permanent and physically carved into the glass. It will never wash off, peel, or fade, unlike printed or vinyl designs. They are 100% dishwasher safe.

Do you ship internationally?

Currently, we exclusively fulfill and ship within the United States to maintain our high standards of speed, safety, and reliability.

GET IN TOUCH

WE'RE HERE TO HELP

Have a question about an order or need help with a custom design? Our dedicated support team is ready to assist you.

support@sipengrave.com We typically respond within 24 hours, Monday – Friday.